Terms and Conditions



These Terms and Conditions govern the use of the website, "www.lemonurban.com", of which Paco Limon, S.L. is holder.

Paco Limon SL, (hereinafter www.lemonurban.com) is a Spanish limited liability company with registered address in Plaza Mayor 41 03501 Benidorm Spain, registered in the Commercial Registry of Alicante, in the T 21777, Book 0, Folio: 53, Section: 8, Sheet: M387896, and CIF: B03417235

Contact details: Telephone 865 676 346 and by mail to: [email protected]

These Terms and Conditions establish the rights and obligations of all users of the website www.lemonurban.com.


- The purpose of these Terms and Conditions of purchase is to regulate the purchase of the products offered in the online store www.lemonurban.com.

- By accessing our website, the customer agrees to respect the Terms and Conditions as well as the rules of use contained therein.

Entry into Force:

- These Terms and Conditions, together with the order confirmation, constitute the contract between Paco Limon S.L and the customer for the supply of products.

- It will be understood that the Client agrees with the general conditions provided in this text, from the moment he accepts that he has read and agrees with these Terms and Conditions when finalizing the order.


- In order to place an order, the customer must be 18 years old.

- When placing an order, the customer must fill out a small online form with his / her personal data, aiming at the correct delivery of the products purchased.

- These data will be treated with total confidentiality. You can view our privacy policy for more information.

- When a customer places an order, he is making an offer to buy the products he has selected. We can accept the offer or not.

- If the order is accepted, we will notify the customer of such acceptance by sending an order confirmation by email, provided that the Customer has provided us with a valid email address.

- If the order is not accepted, we will try to contact the Customer, to explain the reason, through the email and telephone.

- Although we make every effort to show the actual stock and updated at all times on our pages, there may be times when it is impossible to supply any of the products, due to a stock break or upgrade.

- In these cases, we will contact the Customer to inform you of the cancellation of the order or partially if applicable.

- In case of cancellation, you will be refunded any sum satisfied by the products that you wish to cancel.

- The period of revocation of an order ends at 1:00 pm (business days) following the completion of the order and the purchase will be considered closed. During this revocation period, the Customer may cancel his order at no cost.

Product Information:

- Always try to give a detailed description of the characteristics of the products through texts and photographs of them.

- If the Customer has any doubts about any feature of the product you can always contact our customer service to receive additional information, measures or any query regarding the item, our customer service staff will be more than happy to help you.


- The price of each product is clearly determined on the website of the same.

- The price and conditions of sale may vary, but the price and conditions prevailing at the time of ordering will always prevail for the customer, except in the case of an error in the system or an obvious typographical error, in which case it would be advised to the client to inform him of it.

- In relation to the Value Added Tax, as a general rule, the tax rate of 21% will be applied for the territory of the European Union where this tax is applicable. All companies belonging to countries of the European Union except Spain will be exempt from paying this tax.

- Due to their special tax regime, the geographical areas corresponding to the Canary Islands, Ceuta and Melilla are considered to be non-Community territories. Therefore, purchases made by residents of these territories are exempt from VAT payment (customs clearance and import taxes are not included in the price of the item or of the shipment, and must be paid at destination by the receiver of the merchandise).

- All the products that our online store promote at a special price, will be displayed on the web with the following information: offer price, usual price, discount percentage.


- The products offered through our website, will be available to any country of the European Union.

- Lemonurban.com will do everything possible so that the stocks shown on the page are real and updated.

- In case of an error in the stock, we will contact the client to inform you as soon as possible and, if possible, to offer you a replacement product. If you do not want the replacement product, the customer can always cancel the order in whole or in part and will be reimbursed with any amount that he had paid.


- Lemonurban.com undertakes to deliver the products purchased in perfect condition in the delivery address that the Customer has indicated in the order form.

- Before finishing the order to the Client will be shown the shipping costs of the same.

- The conditions of shipment and choice of courier company, may be varied at any time, provided they do not cause a detriment to the Customer.

- The delivery will be made at the address designated by the Customer. In case of absence of the same, the courier company will leave a notice with the instructions to request a new delivery.

- For the purposes of these Conditions, it is considered that the "delivery" occurred at the moment of signing the receipt of the order at the agreed delivery address.

Product Warranty:

- All products offered by Lemonurban.com are guaranteed 2 years. If the item has a manufacturing defect, it will be sent to the manufacturer. The waiting time will vary depending on the management time that the technical service of each brand has.

- Lemonurban.com undertakes to repair, replace or make the corresponding payment if any of its products suffers from a manufacturing defect taking into account that the final decision is the manufacturer.

- In the event of a manufacturing defect, all costs of returning the product and sending the new product or the same repaired, are borne by Lemonurban.com.

- We reserve the right to refuse to exchange the product if the returned item does not meet the conditions stated in our return policy.

- The Customer must inform us of the lack of conformity of the product within 2 months from the time it became aware of it through an email of which it wishes to return a product.

- In the event that the problem of said product is not covered by the guarantee, it will be the Client who pays the possible additional expenses that originate from said return.

- The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, in particular, electric accidents, wear, installation and use not in accordance with the instructions of the Supplier.

- Products modified or repaired by the customer or any other person not authorized by the supplier are also excluded from the guarantee.

Returns in exercise of the right to give up the purchase:

- All products purchased at "www.lemonurban.com" may be returned and refunded, provided that you inform us of your intention to return the purchased product (s) within a maximum period of 15 working days from the date of delivery and that the rest of the conditions established in this section are fulfilled.

- Lemonurban.com will only accept returns that meet the following requirements:

1. The product must be in the same state in which it was delivered and must retain its original packaging and labeling.

2. Shipment must be made using the same protective carton in which it has been received to protect the product. For the case that can not be made with the protective box with which it was delivered, the CLIENT must return it in a protective box in order for the product to arrive at the store of Lemonurban.com with the maximum possible guarantees.

3. A copy of the delivery note must be included inside the package, where the products returned and the reason for the return are also marked.

- After examining the article we will inform you if you are entitled to the refund of the amounts paid, for the purchased items.

- The refund will be made as soon as possible and, in any case, within 15 days from the date you notified us of your intention to withdraw. The refund will be made on the same credit card used to pay the purchase, in case of purchases with

- Card or by bank transfer, for orders against reimbursement, to an account where the holder of the same is the person who placed the order, these data must be sent by the customer by email.

- There will be no change or return of products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product or those personalized items. This provision does not affect the rights recognized to the consumer by the legislation in force.

Returns of defective product developments:

- In the cases in which the Client considers that at the time of delivery the product does not conform to the stipulated in the Contract, you must contact us immediately by means of our contact form [email protected], facilitating the data of the product as well as the damage that suffers. In some cases we will ask to send us a photo of the damages.

- Once we receive the notification from Lemonurban.com, we will contact the Customer to inform you about how to proceed, and why the courier should do so.

- For more information, you can visit our return policy. You can click here: returns.

Liability and Disclaimer:

- Lemonurban.com can not be held liable for damages, regardless of their nature, whether material or non-material or that may result from improper operation or use of the products marketed. The same applies to possible modifications made to products by suppliers.

- Lemonurban.com can not be held liable for a client or a third party for indirect damages, loss of exploitation or loss of profits that may have been caused by Lemonurban.com or if its eventuality had been established in their knowledge.

- Subject to the provisions of the preceding paragraphs, Lemonurban's liability under these general conditions may not exceed an amount equal to the sums paid after the transaction at the origin of such liability, regardless of the cause or form of the action in question.

- Lemonurban.com can not be held liable for breach of the contract signed in case of exhaustion of stocks or unavailability of the product, cause of force majeure, interruption of activity or total or partial strike, especially of services postcards and means of transport or communications, floods or fire.

- The provisions of this clause will not affect your rights recognized by law as a consumer, or your right to withdraw from the contract.

- In the event of litigation, the client may first go to Lemonurban.com to reach a friendly settlement.

- These general conditions are ruled by the Spanish Law. The parties submit, at their discretion, for the resolution of conflicts and waiver of any other jurisdiction, to the courts and courts of the domicile of the consumer.

Content Ownership Rights:

- The elements of this website are designed with the purpose of offering the sale of products identified by Lemonurban.com.

- All illustrations, designs, icons, graphics, photographs, images and any other elements that are part of the website are the exclusive property of Lemonurban.com, or licensed under the Brand of the supplier.

- Customers and users are warned that Lemonurban.com's rights to the content, design and source code of this website are protected by the current Spanish and international legislation relating to intellectual and industrial property.

- The Lemonurban.com brand has been registered since its publication in the B.O.P.I. from 07/31/2009, likewise, and without prejudice to the foregoing, the content of this website is also considered as a computer program, and therefore, it is also applicable to all Spanish and European Community legislation in force in the matter.

- It is expressly forbidden the total or partial reproduction of this website, not even through a hyperlink, or any of its contents, without the express and written permission of Lemonurban.com.

- The copy, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that breaches the current Spanish legislation and/or internments in matters of intellectual and/or industrial property is also totally prohibited. such as the use of the contents of the website if it is not with the express prior written authorization of Lemonurban.com.

- Lemonurban.com informs that it does not grant any license or implicit authorization on intellectual property rights and / or industrial or any other right or property related, directly or indirectly, with the contents included in its website www.lemonurban.com.

Privacy Policy:

- In compliance with Organic Law 15/199, of December 13, on the Protection of Personal Data, Lemonurban.com includes all personal data provided to it by customers or users of the website, in an automated file of personal data created and managed by Paco Limon SL

- These data are used for the correct processing of orders and, in case the customer has expressed his authorization, to send commercial information about products or offers that may be of interest to him.

- Customers may at any time exercise their rights of access, rectification, cancellation and opposition, by contacting us by e-mail: [email protected] or by writing to: Paco Limon S.L. Address: Plaza Mayor 41, 35001 Benidorm.

- At Lemonurban.com we are committed to putting the means at our disposal to guarantee the confidentiality of the data received and to use them solely for the indicated purposes.

- Customers will be responsible for ensuring that the information provided is truthful and up to date, so Paco Limon S.L assumes that the data is correct at all times.

- The users of the page Lemonurban.com will be under the application of the "privacy policy" in force at any moment.


- Lemonurban.com uses "cookies" with the sole purpose of offering a more personalized service and help to make navigating your pages easier and adjusted to the preferences of its users.

- A "cookie" is a small text file that a Web page server stores on the user's hard drive. "Cookies" can not by themselves identify a person as they do not refer to any personal data and can not be executed as code or contain viruses.

- Some uses of "cookies" are: Save user preferences, save your shopping cart, recognize the customer when you enter the website, etc.

- Some of the "cookies" are essential for the purchase process in our page and without them can not be finalized.

Governing Law and Jurisdiction:

These general conditions are ruled by the Spanish Law.

The parties submit, at their discretion, for the resolution of conflicts and waiver of any other jurisdiction, to the courts and tribunals of the user's domicile.